If Pro Housing Management is responsible for managing the property you rent, you can use the form below to contact us.
Are you renting a property managed by Pro Housing Management and do you have a question, technical issue or problem with the property?
Use this page to submit your request directly to our property management team.
The more complete your description is, the quicker we can assess the situation and determine what action is required.
You can contact us about matters including:
Do you have a defect or technical problem in the property?
Please describe as clearly as possible: what the problem is, where in the property it is located, when it started and whether the problem is getting worse.
Where possible, add photos or a short video. This helps our property management team assess the situation more quickly and, if necessary, appoint the appropriate maintenance contractor straight away.
Once we receive your request, our property management team will assess it.
If it concerns a technical matter, we will first determine what is required and whether the work falls under the responsibility of the landlord, tenant or another party involved.
If maintenance is required, we will coordinate this with the owner where necessary and appoint the appropriate contractor.
You will then receive information about the next steps.
We understand that a technical problem can be inconvenient. However, not every technical issue requires immediate action outside office hours.
We assess requests based on their urgency and their impact on safety, health and the use of the property.
In the event of an urgent technical emergency where immediate damage could occur, such as a serious leak, a complete power outage caused by a problem within the property or another urgent technical situation, follow the emergency procedure you received from Pro Housing Management.
If there is an immediate danger to people, a fire or another emergency, always call 112.
If you suspect a gas leak, leave the property, avoid flames and electrical switches, and contact the designated emergency service.
Do you have a question about rent payment, payment arrears, service charges, security deposit, your tenancy agreement or another administrative matter?
Please indicate this clearly in the contact form. Your question will then be directed to the appropriate member of our team.
As part of our full property management service, Pro Housing Management handles matters including rent collection, follow-up of payment arrears, administrative support and, where applicable, service charge settlements.
Do you want to end your tenancy?
Always submit your notice in writing in accordance with the terms of your tenancy agreement.
Once we receive your notice, we will check the applicable notice period and inform you about the next steps, including any pre-inspection, final inspection, key handover and final settlement.
Do not arrange major repairs or work without prior consultation if you expect the landlord to cover the costs.
Please contact Pro Housing Management first.
We can then determine who is responsible for the maintenance and how the work should be carried out.
This helps avoid uncertainty afterwards.
Pro Housing Management
Akersteenweg 15
6226 HR Maastricht
The Netherlands
Telephone : +31 (0)43 362 76 74
Email : info@pro-housing.nl
Available:
Monday to Friday from 9:00 am to 5:00 pm.
Use the contact form. The more complete your request is, the quicker we can assess it.
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